Warranty

LIMITED WARRANTY


We warrant, for a limited period from the original sale invoice that all Protective Garments manufactured by INNOTEX®, will be free from defects in material and workmanship when used in accordance with acceptable firefighting, rescue or emergency procedures by appropriately trained personnel.

This product conforms to listed standards in effect at time of manufacture. Please note that only you can determine the suitability of this Protective Garment for your intended use.

WHAT IS COVERED


We will repair or replace, at our option, any Protective Garment which we determine to have a defect in material or workmanship.

EXCLUSION


Are not covered damages resulting from misuse, abuse, neglect, modification, alteration or otherwise non-compliance with the instructions contained in the Protective Garment User Guide (including failure to respect and document proper maintenance and storage practices for the Protective Garment or any applicable laws, regulations, standards or best practices). No other damages will be covered, including shading, discoloration or color runs, damages due to ultra violet rays, DRD, damages caused by improper cleaning, normal wear and tear, loss of retro-reflectibility or damage to zippers or snaps.

We hereby disclaim any liability for any other damages or losses, including consequential, incidental, exemplary, punitive or other damages (Including without limitation any damages resulting from or arising from the repair or replacement of the Protective Garment by an non-authorized third party, arising from the use of the Protective Garment or the inability to use the Protective Garment during the limited warranty coverage period).

This limited warranty is in lieu of any other warranty, including without limitation, any warranty, expressed or implied, of merchantability or fitness for a particular purpose. Your local laws may not authorise such limitations and grant you specific rights. In this event this limitation shall be deemed null and void.

HOW TO HAVE LIMITED WARRANTY COVERAGE HONORED


All defects to your Protective Garment must be declared to INNOTEX® within 48 hours of occurrence. Once a defect has been deemed eligible INNOTEX® will, at its discretion, repair or replace the Protective Garment.

All repairs or replacement to your Protective Garment are deemed to have been made for cosmetic purpose only and have to be accepted by the user 3 days after receipt of the Protective Garment.

All parts of a Protective Garment that is repaired or replaced (or any components thereof) become the property of INNOTEX®.

Important:

As a health safety for our personnel please note that before sending any products for warranty and non warranty repairs, they must have been cleaned and decontaminated.

Otherwise, the necessary fees will be charged and this may delay the repair process.